About the Trainer
Slogan Get a Brilliant Result First/ You Can Win
Lt. Col. (Rtd.) MD. Monwarul Islam, afwc, psc,Pengg,FIEB: Director, HR,Opex Group. Mr. Monwar earned four Masters.Those are :Master in Civil Engineering, MBA(HRM),Masters in Defence Studies and Masters in war studies

• He has Varied and rich professional experience of over 35 years in the field of instructions / training, command & leadership, civil engineering project management, administration, logistic, security, disaster management, bomb disposal and de-mining in Asia, Europe and Africa.

• Served as Associate professor at Military Institute of Science and Technology (MIST). and senor instructor in the school of military engineering

• Apart from the above Mr. Monwar has served as faculty member in many private universities and also involved as part time trainer and consultant.

Course Outline
This course teaches participant about the Following:
Creating a excellent customer service
• Why good customer service is requiring
• Knowing your customer
• Your customer service philosophy
• Setting Standard
• Improving communication
• Motivating your staff, training and development
• Customer survey

Techniques of Customer service
• Voice and telephone handling technique
• Appearance and body language
• Listening skill
• Questioning and interpreting needs
• Assertiveness
• Getting on the customer wavelength
• Dealing with the angry/ difficult person
• Step to exceptional service
• Quick start summery of key points
• Trouble shooting.

Course Objectives
• How a good customer relations can help you win more business
• How to win more business by retaining customers and gaining recommendation from them
• How to satisfy your customer’s needs
• How to develop an effective customer service policy.
• How to use more positive behavior and attitude to win more customers
• How to handle an anger, complaints and difficult customers and turn them into satisfied customers.

Mode of Training • Interactive Lecture
• PowerPoint Presentation
• Participatory Method
• Exercise
Pre Requisite None
Standard Duration 9 am to 5 pm with 1 ½ hours tea and lunch break in between
Venue, Contact Info and Date Venue: House 678, !st Floor, Road 9, Mirpur DOHS/ Your training Centre.Cell # 01914100245, 01836555552
Mailing Address: accuracyinternational.info@gmail.com
Date: 27th May 2016

Training Fee and Registration Procedure
Tk 500000/ sessions